Terms and Conditions of Electronic Ticketing by Ltd.
1. General Information
1.1. Ltd. “Akvaparks”, Reg. No. 40003508890, is
the owner of “Līvu Akvaparks” at Viestura street 24 in Jurmala
(hereinafter – the Water Park).
1.2. Ltd. “Akvaparks” shall ensure electronic
sale of tickets and gift cards (hereinafter – Tickets) to the
visitors of the Water Park at home page www.akvaparks.lv .
1.3. Internet users purchasing the tickets using
the home page www.akvaparks.lv (hereinafter referred to as – the
Buyers) shall comply with the following terms and conditions for
ticket purchase and redemption.
1.4. Ticket purchase at the home page
www.akvaparks.lv shall be deemed as distance purchase contract
should the Buyer be a consumer as interpreted by the Consumer
Protection Law (natural person who has expressed intention to
purchase, may purchase or use goods or services for purposes
unrelated to own economic or professional activities).
1.5. Ticket purchase on site at the Water Park’s
box office shall not be deemed as a Distance Contract and shall not
be subject to the Cabinet’s Regulations No. 255 “Distance Contract
Regulations”, neither shall these terms and conditions be
1.6. By purchasing a ticket, the Buyer shall
declare that he has familiarized with and agreed to the terms and
conditions of the Distance Contract. This Distance Contract has
been executed in compliance with the laws and regulations of the
Republic of Latvia.
2. Obligations and Liabilities of Ltd.
“Akvaparks” and the Buyer
2.1. The Buyer shall be able to purchase a ticket
by choosing a day of visit to the Water Park and the type of
2.2. The Buyer shall be liable for truthfulness
of the provided data.
2.3. The Buyer shall make payment using a payment
card (VISA, VISA Electron, Maestro, or MasterCard). Using a payment
card or information about a payment card issued to another person
shall be illegal.
2.4. The Buyer himself is responsible to appear
at the Water Park on the date/terms indicated in the ticket. With a
day ticket, the Buyer himself is responsible to appear at the Water
park on time in order to use the Water park’s services according to
own wishes and compliant to the hours of operation of the Water
Park stipulated at the home page www.akvaparks.lv .
2.5. Ltd. “Akvaparks” shall be liable to ensure
the process of ticketing as well as the storage and administration
of the Buyer’s data in compliance of the laws and regulations of
the Republic of Latvia.
2.6. Ltd. “Akvaparks” may cancel any purchase in
the event of substantiated suspicions as to possibly illegal nature
of the transaction.
2.7. Ltd. “Akvaparks” shall not verify the
Buyer’s legibility to purchase discount tickets. The discount
tickets shall be valid only together with an identity document.
Tickets purchased with an inapplicable discount shall not be valid.
Purchase of such tickets shall not ensure admission to the Water
2.8. Whenever confused while using the online
ticketing home page www.akvaparks.lv , the Buyer may contact Ltd.
“Akvaparks” by telephone at +371 67755636 (business hours
9:00-18:00) or by e-mail firstname.lastname@example.org .
2.9. Ltd. “Akvaparks” shall not verify the
accuracy of the Buyer’s data and shall not be liable for any
consequences should the Buyer enter inaccurate data including wrong
e-mail address to receive the tickets, wrong ticket type or date of
visit to the Water Park.
2.10. Ltd. “Akvaparks” shall not be liable should
the Buyer appear not to the Water Park on the date indicated in the
ticket or arrive late in the event of a day ticket. In such a
circumstance, the cost of tickets price shall not be
3. Receipt of the Tickets
3.1. Paid tickets shall be sent to the e-mail
account specified by the Buyer within an hour after the purchase.
The ticket shall be executed automatically after payment. The Buyer
shall be liable for the ticket’s safety in his e-mail account
and/or data storage devices or in printed form. The Water Park
shall not be liable should the ticket sent to the Buyer become
accessible to third parties whether in the Buyer’s e-mail account,
on a data storage device, or in printed form and redeemed without
the Buyer’s consent.
3.2. Prior to arrival to the Water Park, the
Buyer shall print the ticket and ensure that the ticket’s text and
code are readable clearly and available for presentation before
entry to the Water Park.
3.3. Should the ticket be not successfully
produced for the Buyer within an hour (not received in his e-mail),
the Buyer shall be encouraged to contact Ltd. “Akvaparks” by
calling telephone no. +371 67755636 or sending an e-mail to
4. Processing of Personal Data
4.1. SIA "Akvaparks" observes the requirements
of the General Data Protection Regulation No. 2016/679 (hereinafter
referred to as "Regula") while processing personal data, as well as
other requirements of the normative acts in force in Latvia. The
page www.akvaparks.lv .
4.2. The Buyer shall use, indicate and submit
only own personal data or data of such persons which have
authorized him thereto. By submitting the information and data to
Ltd. “Akvaparks”, the Buyer certifies that he is the owner of the
submitted personal data (subject) or has legal grounds to provide
4.3. Ltd. “Akvaparks” shall use the submitted
information (personal data) only in the Buyer’s interests, that is,
to provide ticketing services. Any third parties shall access the
information about the Buyer only in due order as stipulated by the
Personal Data Protection Law.
4.4. By entering personal data while purchasing
the ticket, the Buyer agrees that Ltd. “Akvaparks” shall process
the provided data in the manner and to the extent stipulated by
these terms and conditions.
4.5. Ltd. “Akvaparks” shall not disclose the
Buyer’s personal data to third parties except at the Buyer’s
direct, unambiguous consent for disclosure of his personal data to
third parties as well as to law enforcement as stipulated by laws
and regulations of the Republic of Latvia.
4.6. According to the Regula, Ltd. “Akvaparks”
shall process the personal data provided by the Buyer in order to
ensure the ticketing services. Custodian: SIA Akvaparks, Viestura
street 24 in Jurmala, LV-2010, contact details:
4.7. Ltd. “Akvaparks” shall arrange technical and
organizational measures to ensure protection of the personal data
provided by the Buyer to Ltd. “Akvaparks” from any illegal
alteration, disclosure or destruction, identity theft, fraud and
shall provide the level of personal data protection compliant with
the laws and regulations of the Republic of Latvia.
4.8. The Buyer shall be entitled to receive the
4.8.1. which specific details about the Buyer
were collected, source of the data whenever information contained
therein was changed (inasmuch allowed by law);
4.8.2. purpose of processing the collected data,
information on recipients of the personal data;
4.8.3. information whether the data were
4.9. The Buyer shall submit any requests or
suggestions as to processing of personal data in e-mail
email@example.com form with authorized electronic signature. Ltd.
“Akvaparks” shall provide the Buyer with a legitimate answer within
30 (thirty) calendar days.
4.10. The Buyer’s personal data shall be stored
no longer than stipulated by law. The Buyer may request to delete
the data at any moment.
5. Right to Reject
5.1. Pursuant to the clause 22.12 of the
Cabinet’s Regulations No. 255 “Distance Contract Regulations”, the
right to reject the goods or service stipulated by the Consumer
Protection Law allowing to reject a paid service within 14 days
shall not be applicable should the service be provided based on the
distance contract. Ltd. “Akvaparks” shall not accept or change any
returned ticket unless the Water Park is closed on the date
indicated in the ticket.
6.1. The information about the purchases of the
Buyer shall be stored until the ticket expires.
6.2. Should the Water Park be closed on the date
indicated in the ticket, Ltd. “Akvaparks” shall refund the cost of
the tickets purchased online to the bank account provided by the
Buyer within 10 (ten) business days. Applications for ticket
refunds shall be supplied with the unused ticket. The ticket shall
not be valid for admission to the Water Park if returned to Ltd.
6.3. Ltd. “Akvaparks” shall refund the face price
of the ticket only. Any other additional costs such as transport
expenses shall not be reimbursed.
6.4. Purchased tickets shall not be used for
commercial purpose including advertising or marketing campaigns
without written consent of Ltd. “Akvaparks”.
6.5. Tickets shall not be copied or resold.
6.6. Ticket purchase for recreation at the Water
Park shall indicate that the Buyer has familiarized with the Water
Park’s Visitor Regulations and shall undertake to comply therewith.
The Water Park’s Visitor Regulations shall be available at the
Water Park and on the home page: